@article{grandey-2000,
  author = {Grandey, A. A.},
  title = {Emotional Regulation in the Workplace: A New Way to Conceptualize Emotional Labor},
  year = {2000},
  journal = {Journal of Occupational Health Psychology, 5(1), 95–110},
  doi = {10.1037/1076-8998.5.1.95},
  note = {Study type: integrative conceptual review; status: peer-reviewed}
}

@article{morris-feldman-1996,
  author = {Morris, J. A. and Feldman, D. C.},
  title = {The Dimensions, Antecedents, and Consequences of Emotional Labor},
  year = {1996},
  journal = {Academy of Management Review, 21(4), 986–1010},
  doi = {10.2307/259161},
  note = {Study type: conceptual review; status: peer-reviewed}
}

@article{brotheridge-lee-2003,
  author = {Brotheridge, C. M. and Lee, R. T.},
  title = {Development and Validation of the Emotional Labour Scale},
  year = {2003},
  journal = {Journal of Occupational and Organizational Psychology, 76(3), 365–379},
  doi = {10.1348/096317903769647229},
  note = {Study type: scale development and validation; status: peer-reviewed}
}

@article{diefendorff-2005,
  author = {Diefendorff, J. M. and Croyle, M. H. and Gosserand, R. H.},
  title = {The Dimensionality and Antecedents of Emotional Labor Strategies},
  year = {2005},
  journal = {Journal of Vocational Behavior, 66(2), 339–357},
  doi = {10.1016/j.jvb.2004.02.001},
  note = {Study type: measurement field study; status: peer-reviewed}
}

@article{grandey-gabriel-2015,
  author = {Grandey, A. A. and Gabriel, A. S.},
  title = {Emotional Labor at a Crossroads: Where Do We Go from Here?},
  year = {2015},
  journal = {Annual Review of Organizational Psychology and Organizational Behavior, 2, 323–349},
  doi = {10.1146/annurev-orgpsych-032414-111400},
  note = {Study type: annual review; status: peer-reviewed}
}

@article{hulsheger-schewe-2011,
  author = {Hülsheger, U. R. and Schewe, A. F.},
  title = {On the Costs and Benefits of Emotional Labor: A Meta-Analysis of Three Decades of Research},
  year = {2011},
  journal = {Journal of Occupational Health Psychology, 16(3), 361–389},
  doi = {10.1037/a0022876},
  note = {Study type: meta-analysis; status: peer-reviewed}
}

@article{mesmer-magnus-2011,
  author = {Mesmer-Magnus, J. R. and DeChurch, L. A. and Wax, A.},
  title = {Moving Emotional Labor Beyond Surface and Deep Acting},
  year = {2011},
  journal = {Organizational Psychology Review, 2(1), 6–53},
  doi = {10.1177/2041386611417746},
  note = {Study type: integrative review; status: peer-reviewed}
}

@article{kammeyer-mueller-2013,
  author = {Kammeyer-Mueller, J. D.},
  title = {A Meta-Analytic Structural Model of Dispositional Affectivity and Emotional Labor},
  year = {2013},
  journal = {Personnel Psychology, 66(1), 47–90},
  doi = {10.1111/peps.12009},
  note = {Study type: meta-analytic structural model; status: peer-reviewed}
}

@article{scott-barnes-2011,
  author = {Scott, B. A. and Barnes, C. M.},
  title = {A Multilevel Field Investigation of Emotional Labor, Affect, Work Withdrawal, and Gender},
  year = {2011},
  journal = {Academy of Management Journal, 54(1), 116–136},
  doi = {10.5465/amj.2011.59215086},
  note = {Study type: experience sampling field study; status: peer-reviewed}
}

@article{goldberg-grandey-2007,
  author = {Goldberg, L. S. and Grandey, A. A.},
  title = {Display Rules versus Display Autonomy: Emotion Regulation, Emotional Exhaustion, and Task Performance in a Call Center Simulation},
  year = {2007},
  journal = {Journal of Occupational Health Psychology, 12(3), 301–318},
  doi = {10.1037/1076-8998.12.3.301},
  note = {Study type: laboratory simulation; status: peer-reviewed}
}

@article{grandey-2012,
  author = {Grandey, A. A.},
  title = {Free to Be You and Me: A Climate of Authenticity Alleviates Burnout from Emotional Labor},
  year = {2012},
  journal = {Journal of Occupational Health Psychology, 17(1), 1–14},
  doi = {10.1037/a0025102},
  note = {Study type: multistudy field research; status: peer-reviewed}
}

@article{pugh-2001,
  author = {Pugh, S. D.},
  title = {Service with a Smile: Emotional Contagion in the Service Encounter},
  year = {2001},
  journal = {Academy of Management Journal, 44(5), 1018–1027},
  doi = {10.2307/3069445},
  note = {Study type: field observational study; status: peer-reviewed}
}

@article{groth-2009,
  author = {Groth, M. and Hennig-Thurau, T. and Walsh, G.},
  title = {Customer Reactions to Emotional Labor: The Roles of Employee Acting Strategies and Customer Detection Accuracy},
  year = {2009},
  journal = {Academy of Management Journal, 52(5), 958–974},
  doi = {10.5465/amj.2009.44634116},
  note = {Study type: multistudy service research; status: peer-reviewed}
}

@article{hennig-thurau-2006,
  author = {Hennig-Thurau, T.},
  title = {Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relationships},
  year = {2006},
  journal = {Journal of Marketing, 70(3), 58–73},
  doi = {10.1509/jmkg.70.3.058},
  note = {Study type: multistudy field research; status: peer-reviewed}
}

@article{totterdell-holman-2003,
  author = {Totterdell, P. and Holman, D.},
  title = {Emotion Regulation in Customer Service Roles: Testing a Model of Emotional Labor},
  year = {2003},
  journal = {Journal of Occupational Health Psychology, 8(1), 55–73},
  doi = {10.1037/1076-8998.8.1.55},
  note = {Study type: experience sampling study; status: peer-reviewed}
}

@article{grandey-2003,
  author = {Grandey, A. A.},
  title = {When “The Show Must Go On”: Surface Acting and Deep Acting as Determinants of Emotional Exhaustion and Peer-Rated Service Delivery},
  year = {2003},
  journal = {Academy of Management Journal, 46(1), 86–96},
  doi = {10.2307/30040678},
  note = {Study type: field study; status: peer-reviewed}
}

@article{zapf-2002,
  author = {Zapf, D.},
  title = {Emotion Work and Psychological Well-Being},
  year = {2002},
  journal = {Human Resource Management Review, 12(2), 237–268},
  doi = {10.1016/S1053-4822(02)00048-7},
  note = {Study type: integrative review; status: peer-reviewed}
}

@article{gross-1998,
  author = {Gross, J. J.},
  title = {The Emerging Field of Emotion Regulation: An Integrative Review},
  year = {1998},
  journal = {Review of General Psychology, 2(3), 271–299},
  doi = {10.1037/1089-2680.2.3.271},
  note = {Study type: integrative review; status: peer-reviewed}
}

@article{webb-2012,
  author = {Webb, T. L. and Miles, E. and Sheeran, P.},
  title = {Dealing with Feeling: A Meta-Analysis of the Effectiveness of Strategies Derived from the Process Model of Emotion Regulation},
  year = {2012},
  journal = {Psychological Bulletin, 138(4), 775–808},
  doi = {10.1037/a0027600},
  note = {Study type: meta-analysis; status: peer-reviewed}
}

@article{hulsheger-2013,
  author = {Hülsheger, U. R.},
  title = {Benefits of Mindfulness at Work: The Role of Mindfulness in Emotion Regulation, Emotional Exhaustion, and Job Satisfaction},
  year = {2013},
  journal = {Journal of Applied Psychology, 98(2), 310–325},
  doi = {10.1037/a0031313},
  note = {Study type: field and intervention studies; status: peer-reviewed}
}

@article{wharton-1993,
  author = {Wharton, A. S.},
  title = {The Affective Consequences of Service Work},
  year = {1993},
  journal = {Work and Occupations, 20(2), 205–232},
  doi = {10.1177/0730888493020002004},
  note = {Study type: field survey; status: peer-reviewed}
}

@article{bhave-glomb-2016,
  author = {Bhave, D. P. and Glomb, T. M.},
  title = {The Role of Occupational Emotional Labor Requirements on the Surface Acting–Job Satisfaction Relationship},
  year = {2016},
  journal = {Journal of Management, 42(3), 722–741},
  doi = {10.1177/0149206313498900},
  note = {Study type: multilevel occupational study; status: peer-reviewed}
}

@article{chen-2024,
  author = {Chen, C. and Huang, Y. and Chu, H.},
  title = {Relationships between Emotional Labor, Job Burnout, and Emotional Intelligence: An Analysis Combining Meta-Analysis and Structural Equation Modeling},
  year = {2024},
  journal = {BMC Psychology, 12},
  doi = {10.1186/s40359-024-02167-w},
  note = {Study type: meta-analysis and structural modeling; status: peer-reviewed}
}

@article{dormann-zapf-2004,
  author = {Dormann, C. and Zapf, D.},
  title = {Customer-Related Social Stressors and Burnout},
  year = {2004},
  journal = {Journal of Occupational Health Psychology, 9(1), 61–82},
  doi = {10.1037/1076-8998.9.1.61},
  note = {Study type: scale and longitudinal field studies; status: peer-reviewed}
}

@article{grandey-2004,
  author = {Grandey, A. A. and Dickter, D. N. and Sin, H.-P.},
  title = {The Customer Is Not Always Right: Customer Aggression and Emotion Regulation of Service Employees},
  year = {2004},
  journal = {Journal of Organizational Behavior, 25(3), 397–418},
  doi = {10.1002/job.252},
  note = {Study type: field study; status: peer-reviewed}
}

@article{wang-2011,
  author = {Wang, M.},
  title = {Daily Customer Mistreatment and Employee Sabotage against Customers: Examining Emotion and Resource Perspectives},
  year = {2011},
  journal = {Academy of Management Journal, 54(2), 312–334},
  doi = {10.5465/amj.2011.60263093},
  note = {Study type: daily diary field study; status: peer-reviewed}
}

@article{skarlicki-2008,
  author = {Skarlicki, D. P. and van Jaarsveld, D. D. and Walker, D. D.},
  title = {Getting Even for Customer Mistreatment: The Role of Moral Identity in the Relationship between Customer Interpersonal Injustice and Employee Sabotage},
  year = {2008},
  journal = {Journal of Applied Psychology, 93(6), 1335–1347},
  doi = {10.1037/a0012704},
  note = {Study type: multistudy field and experimental research; status: peer-reviewed}
}

@article{van-jaarsveld-2010,
  author = {van Jaarsveld, D. D. and Walker, D. D. and Skarlicki, D. P.},
  title = {The Role of Job Demands and Emotional Exhaustion in the Relationship between Customer and Employee Incivility},
  year = {2010},
  journal = {Journal of Management, 36(6), 1486–1504},
  doi = {10.1177/0149206310368998},
  note = {Study type: field study; status: peer-reviewed}
}

@article{rupp-2008,
  author = {Rupp, D. E.},
  title = {Customer (In)Justice and Emotional Labor: The Role of Perspective Taking, Anger, and Emotional Regulation},
  year = {2008},
  journal = {Journal of Management, 34(5), 903–924},
  doi = {10.1177/0149206307309261},
  note = {Study type: laboratory experiments; status: peer-reviewed}
}

@article{gettman-gelfand-2007,
  author = {Gettman, H. J. and Gelfand, M. J.},
  title = {When the Customer Shouldn’t Be King: Antecedents and Consequences of Sexual Harassment by Clients and Customers},
  year = {2007},
  journal = {Journal of Applied Psychology, 92(3), 757–770},
  doi = {10.1037/0021-9010.92.3.757},
  note = {Study type: field studies; status: peer-reviewed}
}

@article{yagil-2008,
  author = {Yagil, D.},
  title = {When the Customer Is Wrong: A Review of Research on Aggression and Sexual Harassment in Service Encounters},
  year = {2008},
  journal = {Aggression and Violent Behavior, 13(2), 141–152},
  doi = {10.1016/j.avb.2008.03.002},
  note = {Study type: integrative review; status: peer-reviewed}
}

@article{harris-reynolds-2003,
  author = {Harris, L. C. and Reynolds, K. L.},
  title = {The Consequences of Dysfunctional Customer Behavior},
  year = {2003},
  journal = {Journal of Service Research, 6(2), 144–161},
  doi = {10.1177/1094670503257044},
  note = {Study type: critical incident field study; status: peer-reviewed}
}

@article{fisk-2010,
  author = {Fisk, R. P.},
  title = {Customers Behaving Badly: A State of the Art Review, Research Agenda and Implications for Practitioners},
  year = {2010},
  journal = {Journal of Services Marketing, 24(6), 417–429},
  doi = {10.1108/08876041011072537},
  note = {Study type: integrative review; status: peer-reviewed}
}

@article{andersson-pearson-1999,
  author = {Andersson, L. M. and Pearson, C. M.},
  title = {Tit for Tat? The Spiraling Effect of Incivility in the Workplace},
  year = {1999},
  journal = {Academy of Management Review, 24(3), 452–471},
  doi = {10.2307/259136},
  note = {Study type: conceptual model; status: peer-reviewed}
}

@article{hershcovis-barling-2010,
  author = {Hershcovis, M. S. and Barling, J.},
  title = {Towards a Multi-Foci Approach to Workplace Aggression: A Meta-Analytic Review of Outcomes from Different Perpetrators},
  year = {2010},
  journal = {Journal of Organizational Behavior, 31(1), 24–44},
  doi = {10.1002/job.621},
  note = {Study type: meta-analysis; status: peer-reviewed}
}

@article{schat-kelloway-2003,
  author = {Schat, A. C. H. and Kelloway, E. K.},
  title = {Reducing the Adverse Consequences of Workplace Aggression and Violence: The Buffering Effects of Organizational Support},
  year = {2003},
  journal = {Journal of Occupational Health Psychology, 8(2), 110–122},
  doi = {10.1037/1076-8998.8.2.110},
  note = {Study type: longitudinal quasi-experimental study; status: peer-reviewed}
}

@article{leblanc-kelloway-2002,
  author = {LeBlanc, M. M. and Kelloway, E. K.},
  title = {Predictors and Outcomes of Workplace Violence and Aggression},
  year = {2002},
  journal = {Journal of Applied Psychology, 87(3), 444–453},
  doi = {10.1037/0021-9010.87.3.444},
  note = {Study type: field study; status: peer-reviewed}
}

@article{lim-2008,
  author = {Lim, S. and Cortina, L. M. and Magley, V. J.},
  title = {Personal and Workgroup Incivility: Impact on Work and Health Outcomes},
  year = {2008},
  journal = {Journal of Applied Psychology, 93(1), 95–107},
  doi = {10.1037/0021-9010.93.1.95},
  note = {Study type: multilevel field study; status: peer-reviewed}
}

@article{sliter-2012,
  author = {Sliter, M. and Sliter, K. and Jex, S.},
  title = {The Employee as a Punching Bag: The Effect of Multiple Sources of Incivility on Employee Withdrawal Behavior and Sales Performance},
  year = {2012},
  journal = {Journal of Organizational Behavior, 33(1), 121–139},
  doi = {10.1002/job.767},
  note = {Study type: field study; status: peer-reviewed}
}

@article{kern-grandey-2009,
  author = {Kern, J. H. and Grandey, A. A.},
  title = {Customer Incivility as a Social Stressor: The Role of Race and Racial Identity for Service Employees},
  year = {2009},
  journal = {Journal of Occupational Health Psychology, 14(1), 46–57},
  doi = {10.1037/a0012684},
  note = {Study type: field study; status: peer-reviewed}
}

@article{walker-2014,
  author = {Walker, D. D. and van Jaarsveld, D. D. and Skarlicki, D. P.},
  title = {Exploring the Effects of Individual Customer Incivility Encounters on Employee Incivility},
  year = {2014},
  journal = {Journal of Applied Psychology, 99(1), 151–161},
  doi = {10.1037/a0034350},
  note = {Study type: event-based field study; status: peer-reviewed}
}

@article{schneider-1998,
  author = {Schneider, B. and White, S. S. and Paul, M. C.},
  title = {Linking Service Climate and Customer Perceptions of Service Quality: Tests of a Causal Model},
  year = {1998},
  journal = {Journal of Applied Psychology, 83(2), 150–163},
  doi = {10.1037/0021-9010.83.2.150},
  note = {Study type: multilevel field study; status: peer-reviewed}
}

@article{bowen-schneider-2014,
  author = {Bowen, D. E. and Schneider, B.},
  title = {A Service Climate Synthesis and Future Research Agenda},
  year = {2014},
  journal = {Journal of Service Research, 17(1), 5–22},
  doi = {10.1177/1094670513491633},
  note = {Study type: integrative review; status: peer-reviewed}
}

@article{bakker-demerouti-2007,
  author = {Bakker, A. B. and Demerouti, E.},
  title = {The Job Demands–Resources Model: State of the Art},
  year = {2007},
  journal = {Journal of Managerial Psychology, 22(3), 309–328},
  doi = {10.1108/02683940710733115},
  note = {Study type: integrative review; status: peer-reviewed}
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@article{nahrgang-2011,
  author = {Nahrgang, J. D. and Morgeson, F. P. and Hofmann, D. A.},
  title = {Safety at Work: A Meta-Analytic Investigation of Job Demands, Job Resources, Burnout, Engagement, and Safety Outcomes},
  year = {2011},
  journal = {Journal of Applied Psychology, 96(1), 71–94},
  doi = {10.1037/a0021484},
  note = {Study type: meta-analysis; status: peer-reviewed}
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@article{halbesleben-2006,
  author = {Halbesleben, J. R. B.},
  title = {Sources of Social Support and Burnout: A Meta-Analytic Test of the Conservation of Resources Model},
  year = {2006},
  journal = {Journal of Applied Psychology, 91(5), 1134–1145},
  doi = {10.1037/0021-9010.91.5.1134},
  note = {Study type: meta-analysis; status: peer-reviewed}
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@article{cortina-magley-2003,
  author = {Cortina, L. M. and Magley, V. J.},
  title = {Raising Voice, Risking Retaliation: Events Following Interpersonal Mistreatment in the Workplace},
  year = {2003},
  journal = {Journal of Occupational Health Psychology, 8(4), 247–265},
  doi = {10.1037/1076-8998.8.4.247},
  note = {Study type: longitudinal field study; status: peer-reviewed}
}

@article{wassell-2009,
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  title = {Workplace Violence Intervention Effectiveness: A Systematic Literature Review},
  year = {2009},
  journal = {Safety Science, 47(8), 1049–1055},
  doi = {10.1016/j.ssci.2008.12.001},
  note = {Study type: systematic review; status: peer-reviewed}
}

@article{lanctot-guay-2014,
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  title = {The Aftermath of Workplace Violence among Healthcare Workers: A Systematic Literature Review of the Consequences},
  year = {2014},
  journal = {Aggression and Violent Behavior, 19(5), 492–501},
  doi = {10.1016/j.avb.2014.07.010},
  note = {Study type: systematic review; status: peer-reviewed}
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@article{geoffrion-2020,
  author = {Geoffrion, S.},
  title = {Education and Training for Preventing and Minimizing Workplace Aggression Directed toward Healthcare Workers},
  year = {2020},
  journal = {Cochrane Database of Systematic Reviews, 2020(9)},
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  note = {Study type: systematic review; status: peer-reviewed}
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@article{wood-2019,
  author = {Wood, A. J.},
  title = {Good Gig, Bad Gig: Autonomy and Algorithmic Control in the Global Gig Economy},
  year = {2019},
  journal = {Work, Employment and Society, 33(1), 56–75},
  doi = {10.1177/0950017018785616},
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@article{kellogg-2020,
  author = {Kellogg, K. C. and Valentine, M. A. and Christin, A.},
  title = {Algorithms at Work: The New Contested Terrain of Control},
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  journal = {Academy of Management Annals, 14(1), 366–410},
  doi = {10.5465/annals.2018.0174},
  note = {Study type: integrative review; status: peer-reviewed}
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@article{fitzgerald-1997,
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  title = {Antecedents and Consequences of Sexual Harassment in Organizations: A Test of an Integrated Model},
  year = {1997},
  journal = {Journal of Applied Psychology, 82(4), 578–589},
  doi = {10.1037/0021-9010.82.4.578},
  note = {Study type: field model test; status: peer-reviewed}
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@article{cortina-2001,
  author = {Cortina, L. M.},
  title = {Incivility in the Workplace: Incidence and Impact},
  year = {2001},
  journal = {Journal of Occupational Health Psychology, 6(1), 64–80},
  doi = {10.1037/1076-8998.6.1.64},
  note = {Study type: field survey; status: peer-reviewed}
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@techreport{mhlw-customer-manual,
  author = {厚生労働省},
  title = {カスタマーハラスメント対策企業マニュアル等},
  year = {2022},
  journal = {厚生労働省},
  url = {https://www.mhlw.go.jp/stf/newpage_24067.html},
  note = {Study type: official guidance portal; status: official}
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@techreport{mhlw-harassment-policy-2026,
  author = {厚生労働省},
  title = {職場におけるハラスメントの防止のために},
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  journal = {厚生労働省},
  url = {https://www.mhlw.go.jp/stf/seisakunitsuite/bunya/koyou_roudou/koyoukintou/seisaku06/index.html},
  note = {Study type: official current policy portal; status: official}
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@techreport{mhlw-customer-guideline-2026,
  author = {厚生労働省},
  title = {事業主が職場における顧客等の言動に起因する問題に関して雇用管理上講ずべき措置等についての指針（令和8年厚生労働省告示第51号）},
  year = {2026},
  journal = {厚生労働省},
  url = {https://www.mhlw.go.jp/content/11900000/001662584.pdf},
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@techreport{japan-act-63-2025,
  author = {日本国},
  title = {労働施策総合推進法等の一部を改正する法律（令和7年法律第63号）},
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  journal = {参議院 議案審議情報},
  url = {https://www.sangiin.go.jp/japanese/joho1/kousei/gian/217/meisai/m217080217050.htm},
  note = {Study type: Japanese amending statute; status: official}
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@techreport{japan-labor-policy-act,
  author = {日本国},
  title = {労働施策の総合的な推進並びに労働者の雇用の安定及び職業生活の充実等に関する法律},
  year = {1966},
  journal = {e-Gov法令検索},
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@techreport{tokyo-customer-ordinance,
  author = {東京都},
  title = {東京都カスタマー・ハラスメント防止条例},
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  journal = {東京都},
  url = {https://www.hataraku.metro.tokyo.lg.jp/plan/kasuhara_jourei/index.html},
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@techreport{tokyo-customer-guideline,
  author = {東京都},
  title = {東京都カスタマー・ハラスメント防止ガイドライン},
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  journal = {東京都},
  url = {https://www.hataraku.metro.tokyo.lg.jp/plan/kasuharashishin/index.html},
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@techreport{ilo-c190,
  author = {International Labour Organization},
  title = {Violence and Harassment Convention, 2019 (No. 190)},
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  note = {Study type: international labour convention; status: official}
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@techreport{ilo-r206,
  author = {International Labour Organization},
  title = {Violence and Harassment Recommendation, 2019 (No. 206)},
  year = {2019},
  journal = {ILO NORMLEX},
  url = {https://normlex.ilo.org/dyn/nrmlx_en/f?p=NORMLEXPUB:12100:0::NO::P12100_ILO_CODE:R206},
  note = {Study type: international labour recommendation; status: official}
}

@techreport{who-mental-health-2022,
  author = {World Health Organization},
  title = {WHO Guidelines on Mental Health at Work},
  year = {2022},
  journal = {World Health Organization},
  url = {https://www.who.int/publications/i/item/9789240053052},
  note = {Study type: international guideline; status: official}
}

@techreport{ilo-who-brief-2022,
  author = {World Health Organization and International Labour Organization},
  title = {Mental Health at Work: Policy Brief},
  year = {2022},
  journal = {WHO / ILO},
  url = {https://www.who.int/publications/i/item/9789240057944},
  note = {Study type: international policy brief; status: official}
}

@techreport{osha-workplace-violence,
  author = {Occupational Safety and Health Administration},
  title = {Workplace Violence},
  year = {2026},
  journal = {U.S. Department of Labor, OSHA},
  url = {https://www.osha.gov/workplace-violence},
  note = {Study type: official safety guidance portal; status: official}
}

@techreport{japan-osh-act,
  author = {日本国},
  title = {労働安全衛生法},
  year = {1972},
  journal = {e-Gov法令検索},
  url = {https://laws.e-gov.go.jp/law/347AC0000000057},
  note = {Study type: Japanese statute; status: official}
}

@techreport{japan-appi,
  author = {日本国},
  title = {個人情報の保護に関する法律},
  year = {2003},
  journal = {e-Gov法令検索},
  url = {https://laws.e-gov.go.jp/law/415AC0000000057},
  note = {Study type: Japanese statute; status: official}
}

@techreport{japan-disability-act,
  author = {日本国},
  title = {障害を理由とする差別の解消の推進に関する法律},
  year = {2013},
  journal = {e-Gov法令検索},
  url = {https://laws.e-gov.go.jp/law/425AC0000000065},
  note = {Study type: Japanese statute; status: official}
}